Frequently Asked Questions

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Getting Deckloop

Where can I download Deckloop?

Deckloop is available for iPhone and iPad. Download it from the App Store.

Can I browse decks now?

Yes. The public deck library is available without an account, so you can explore subjects and preview study material before downloading the app.

What does Deckloop cost?

Deckloop Premium offers subscriptions through the App Store. Local prices, any trial eligibility and renewal terms will be shown in the app before you subscribe. See Premium for an overview.

What happens to the web app?

We’re moving the study experience to iPhone and iPad. This website will remain home to public deck previews, product information and support. Web sign-in is no longer available. Contact support for help with an existing account.

Will my web subscription move to Apple?

An existing web subscription will not automatically become an Apple subscription. Contact support for help managing or cancelling an existing web subscription before taking out another subscription.

Will there be an Android app?

Our focus is the iPhone and iPad app. We haven’t announced an Android release.

Product & Features

How do cards get scheduled?

We use the FSRS spaced repetition algorithm. When you review a card, you rate how well you knew it. The algorithm then schedules the next review at the optimal time to maximise retention.

How can I see my progress?

Open Progress to see your study goals, streaks, activity and mastery across decks. Within a deck, Concept Strength helps you spot topics that need more practice.

What is Concept Strength?

Concept Strength groups related cards into concepts and scores each concept from your review outcomes. It helps you spot weak topics and study strategically (it becomes more meaningful after you've reviewed some cards).

How do Practice Tests work?

Practice Tests generate a timed quiz from a deck using reviewed cards only, so you're testing knowledge you've already seen. You choose the question type (mixed, MCQ-only, or flashcard-only) and unlock longer 10, 20, and 40-question tests as you review more cards. After the test, review what you missed and retest weak concepts.

Can I make my own flashcards?

Yes! You can create cards manually, or let our AI generate them from a topic prompt, PDFs, YouTube videos, websites (URLs), or any text notes you provide.

How does Text-to-Speech work?

Deckloop uses the voices already installed on your iPhone or iPad. For better audio in different languages, install higher-quality voices in your device settings first, then reopen Deckloop to select or auto-pick them.

AI & Content

Is the AI-generated content checked?

AI-generated material can contain mistakes. Check study content against your course materials, especially for exam preparation.

Can I trust AI-generated answers?

Our AI is tuned to prioritise accuracy and cites sources where possible. However, AI can make mistakes. For important exams, we recommend cross-referencing with your official materials.

Can Deckloop generate images/diagrams?

Yes. You can optionally generate a clean illustration for a card, add an AI image later, or replace a sourced image with AI if the original is not helping. Deckloop can also extract diagrams/tables directly from your PDF. Open-licensed images include automatic attribution, and AI-generated images are clearly marked.

Account & Data

How do I delete my account?

The iOS app includes account deletion in Settings. For help with an existing account, contact support. Read our Privacy Policy for deletion details.

How do I export my data?

To request a copy of your personal data, email us at contact@deckloop.io with the subject "Data Export Request". We'll provide your data in a machine-readable format (JSON) within 30 days, as required by GDPR.

Is my data secure?

Yes. We use industry-standard encryption and never sell your data. Your study progress and personal information are protected. Read our Privacy Policy for full details.

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